1. How to request account deletion
You can request deletion of your All For All Pets account at any time, whether or not you still have the app installed.
Email us from the address associated with your All For All Pets account where possible. Use the subject Account deletion request. Do not send your password.
Request account deletionYou can also use the website Contact form and state clearly that you are requesting account deletion.
Where an in-app Delete account control is available, you may also use that route. We may require recent sign-in or another proportionate identity check before processing deletion to protect your account from unauthorised requests.
2. Verification
We may ask for limited information necessary to confirm that you control the account concerned. We will never ask you to send your password by email or through the deletion request form.
3. What deletion covers
When we process an account deletion request, we delete or irreversibly remove personal data associated with the account that we are not legally required or otherwise lawfully permitted to retain, including:
- authentication account and account/profile records;
- public profile and avatar;
- pet profiles and user-owned pet photos;
- user-owned Lost, Found, Seen, Reunited, Community and Adoption content;
- private/exact location associated with the account or user-owned reports;
- push tokens, notification preferences and account settings;
- AI-analysis records and optional AI-improvement/training contributions where deletion is technically and legally applicable;
- other user-owned storage objects;
- message content attributable to the deleted account, subject to the shared-conversation handling below.
4. Messages and shared conversations
Deleting an account removes the deleted user’s message content from active product use. Where necessary to preserve another participant’s conversation chronology or technical integrity, the Service may retain a non-content placeholder showing that a message or account was deleted. A placeholder does not preserve the deleted message text.
5. Limited retention exceptions
We may retain narrowly limited information where necessary for a legal obligation, fraud or abuse prevention, account security, investigation of serious safety incidents, legal claims or compliance with a binding request from a competent authority.
Restricted backup copies may remain temporarily until overwritten through the normal backup cycle.
6. Timing
We aim to process deletion promptly. Where the GDPR applies to a rights request, we respond without undue delay and within the period required by law, subject to lawful extensions where applicable.
7. Before deleting
Account deletion may be irreversible and may remove access to your profile, pet profiles, posts, photos, messages, settings and account history.
8. Sign in with Apple
Where an account uses Sign in with Apple, we revoke the relevant Sign in with Apple authorisation or token where required as part of the account-deletion process.
9. Contact
If you need help with an account-deletion request, contact contact@allforallpets.com.